If your player tells you that they signed up on CaptainU and they are not linking to the team, then the email address they used for their profile does not match the email on your team’s roster. You should contact the athlete/parent and find out which email they used for their profile. Then login to your team account and update your roster with this new email address.
If you have any difficulty or questions, please drop us a line! firstname.lastname@example.org